Terms & Conditions

Terms and Conditions
1. Introduction
Welcome to Lime Promo. By engaging our services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.

2. Services
Lime Promo provides a wide range of creative and strategic services, including:

Photography
Videography
Media Management
Advertisement Assistance
Website Creation and Maintenance
Social Media Strategy & Branding Consultation
Car Videography Services
3. Payments
All payments must be made in full before the start of any service, unless otherwise agreed in writing.
Payments are non-refundable except under the specific conditions outlined in our refund policy.
Some services may require a deposit, with the remaining balance due before final delivery.
4. Refund Policy
Photography Sessions: Refunds are only issued if Lime Promo cancels the session.
Videography, Media Management, Advertisement Assistance: These services are non-refundable once production begins. If you're unsatisfied, contact [email protected] for support.
Website Services: Website creation and maintenance fees are non-refundable after work begins.
Car Videography: All sessions are non-refundable once scheduled. Clients must notify us at least 48 hours in advance to reschedule.
5. Website Maintenance
Website creation and maintenance include support for content updates, hosting coordination, and general upkeep.
Ongoing service terms are customized per client and outlined in individual agreements.
Maintenance fees are non-refundable once charged.
6. Client Responsibilities
Clients are expected to provide all necessary content, materials, and approvals in a timely manner.
Delays in client response or material submission may impact project timelines.
Approvals and revision requests should be submitted within 3 business days to avoid delivery delays.
7. Revisions Policy
Services typically include a limited number of revision rounds.
Requests beyond the included rounds may incur additional charges.
All revision requests must be submitted within 5 business days of delivery.
8. Intellectual Property
All creative work remains the property of Lime Promo until full payment is received.
Upon full payment, clients receive a non-exclusive, non-transferable license to use the content for its agreed purpose.
Lime Promo may showcase completed work in its portfolio and promotional materials unless the client requests otherwise in writing.
9. Confidentiality
Lime Promo treats all client information with strict confidentiality.
No information will be shared with third parties without written client consent.
10. Liability
Lime Promo is not liable for any indirect, incidental, or consequential damages.
In any case, liability is limited to the total amount paid by the client for the specific service rendered.
11. Dispute Resolution
Disputes will first be addressed through good faith communication.
If unresolved, the matter will proceed to binding arbitration under the rules of the American Arbitration Association.
12. Contact Information
For any questions or concerns regarding these terms or our services, please reach out to:
📧 [email protected]
📧 [email protected]

13. Amendments
Lime Promo reserves the right to modify these terms at any time. Clients will be notified of changes, and continued use of our services implies agreement to the updated terms.

 
By working with Lime Promo, you acknowledge that you have read, understood, and agreed to these terms and conditions.